Troubleshooting

Quick Fix

• Run the clear-peap-credentials script found on this page (right-click the link and choose "Save link as"). You should be able to re-enter your username and password after running the script.
  • It is recommended that you save the script to your computer and run it whenever your password has changed.

Permanent Fix

• Remove PC-Secure from your Wireless Networks list.
  • Go to the Control Panel.
  • Double-click on Network and Sharing Center.
  • Click Manage Wireless Networks on the left column.
  • Click on PC-Secure and click the Remove button.
  • Follow the steps to setup PC-Secure (steps were updated as of March 31, 2009).
    

Leopard

• If after changing your PC Email password, you find that you can no longer get on PC-Secure, try these steps to remove and re-add PC-Secure.

  • Go to Keychain Acess and remove the entires for PC-Secure and Rocky1, by clicking on each one and pressing the delete key on your keyboard. 
  • Quit Keychain Access.
  • Click on the Airport Icon, and select Open Network Preferences.
  • Select Airport on left-hand-side panel.
    
  • Select Turn off Airport.
    
  • Select Advanced, under Airport.
  • Under the Airport tab, select PC-Secure and remove it.
  • Next, click OK , then Apply.
    
  • Under the 802.1x tab, click on the triangle under User Profiles to expand and see PC-Secure and remove it.
    
  • Next, click OK , then Apply.
  • Restart.
  • Log into the Mac, then turn on Airport.
  • When Prompted for your password by the PC-Secure Network, enter your current email password.
  • On the warning about the Certificate, click Continue.
• If these steps did not fix the problem, follow the first step to remove the PC-Secure entry from Keychain Access and do the following.
  • Click on the Airport icon and turn it off.
  • Click on the Airport icon again and select Open Network Preferences.
  • Click on Airport on the left side and then click the minus (-) button to remove it.
  • When it is gone, click the plus (+) button to add it back. The new window will say "Airport 2". Simply change it to "Airport".
  • Turn Airport back on.
  • Try connecting again.
    

Tiger

Need instructions.