SchoolDude ITDirect

This page provides a guide to entering your own Helpdesk trouble tickets using SchoolDude ITDirect.

You can access the ticket system by going to MySchoolBuilding.

Once you're at the MySchoolBuilding page, you should enter your email address.

After you've entered your email address, it will bring you to the trouble ticket page. 

Step 1: Enter your contact information.  Please be sure you enter your campus phone number in the Phone box and that your email address is spelled correctly.  Your cell phone number is optional, and only necessary if you wish to be contacted off campus.

Step 2: Enter your location on campus.  Choose your Building from the Location drop-down menu.  You can choose the area if you wish or leave that blank.  Area Number should be the room number for your office or your department if you do not have a room number.  You can then check the box to remember your location information the next time you enter a ticket.

Step 3: Choose the problem type that best represents the type of problem you are having.  Some problem types will have questions seeking more information.  For example, the printers and print cartridge problem types will ask for your printer's model number and your department's org number.  The questionnaire will appear as Step 5.

Step 4: Write a detailed description of your problem.  Please explain the problem in full and add anything you have done to try to alleviate your problem, such as whether or not you restarted your computer (something you should always try).  If you have any error messages that display when you do something, please include the contents of the error message.

Step 5/6 (if there is no questionnaire, it would be Step 5, if there is, it's Step 6) is the time you are available.  If you are only in your office at certain times, please include this.  We cannot guarantee that we will be able to be in your office at the specified time.  This does not constitute making an appointment for a certain time.  This step is completely optional.

Step 6/7 (if there is no questionnaire, it would be Step 6, if there is, it's Step 7) is also optional.  If you have an attachment to add to the ticket, you can do so here.  Most users will likely skip this step.

Step 7/8 (if there is no questionnaire, it would be Step 7, if there is, it's Step 8) is the password.  The current password for entering a ticket is "password" (without the quotation marks).  If the password changes, we will update it here and the system should send an email containing the new password to anyone who has previously used the system.

Step 8/9 is the Submit button.  Once you have entered all the information, click Submit and your ticket will be sent to IT.